Big businesses need to make big moves

Big companies face big challenges. In order to maintain long-term loyalty, your company has to live up to evolving customer expectations. And doing that at scale can be hard.

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Bytedesk can help. Our enterprise customer support solution helps you efficiently handle a globally dispersed customer support team, so you can align your organization around what matters most—your customer.

Helping your business make agility possible

Make millions feel like one in a million

As an enterprise organization with a large customer base, you shouldn’t have to sweat the small stuff. Personalize every interaction and respond to customers faster so you can maintain customer loyalty for the long haul.

Manage specialized support teams

Unify your team’s tools with a single customer service platform, so that your customers get a consistent experience – regardless of who’s serving them. And customizing your workflow is easy, so you can make changes where and when you need them.

Get all your teams moving in the same direction

Share customer insights with other teams and break down the silos. Our integrated customer support solution allows your teams to efficiently communicate and collaborate with others.

See what analysts say about us

Our products and API integrations work together to deliver a consistent customer experience on all channels, and our customers are particularly pleased with our low total cost of ownership and time-to-deployment.

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Check out the Gartner report

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Build a best of breed solution with Bytedesk

Use Bytedesk products out of the box, or customize and extend our enterprise solution to integrate into your existing tech stack. The choice is yours.

Products Easy to implement, use, and scale

Platform Open, modern, extensible, and secure—with a partner ecosystem that extends your capabilities

Customer Experience Experts and partners to guide you throughout your solution lifecycle

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“We went from complete fog—not being able to see two feet in front of us—to open air. Before, we had zero visibility whatsoever. Once we started using Bytedesk, we knew where our tickets were coming from and what people needed.”
– Jamie Loren Byers II
Head of Support, EAN Partner:Connect
Avg. monthly ticket volume

Security made for the enterprise

Data center and network security We ensure the confidentiality and integrity of your data with industry best practices. Our security team is on call 24/7 to respond to security alerts.
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Application security We take steps to securely develop and test against security threats to ensure the safety of our customer data. In addition, Bytedesk employs third-party security experts to perform detailed penetration tests on different applications within our family of products.
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Compliance certifications and memberships We implement security best practices to meet not just industry-based compliance, but the most stringent requirements.
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Transform your customer experience.
Start with your customer service strategy.

Transforming customer experience is more important than ever for enterprise businesses. Hear from Gartner and Bytedesk on why your CX transformation initiatives need to start with your customer service strategy.

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Join global brands from every industry

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See how Bytedesk products can be customized to your needs

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